Data Usage Policy – Aegis Diagnostics

At Aegis Diagnostics, we are committed to responsible and transparent data usage practices.

Purpose of Data Collection

We collect and use user information for:

• Diagnostic appointment processing
• Customer communication
• Sending test updates and reports
• Service improvement and analytics
• Marketing communications (where consent is provided)

Communication Channels

Users may receive communication through:

• Phone Calls
• SMS
• Email
• WhatsApp Notifications
• RCS

Data Storage

Information is securely stored using standard industry practices and retained only as long as necessary for operational or legal requirements.

Data Access

Only authorized personnel and approved service providers may access user information for operational purposes.

No Unauthorized Selling

We do not sell customer data to third parties for commercial marketing purposes.

Analytics & Performance

Website usage data may be analyzed to improve:

• Website performance
• Customer experience
• Service delivery
• Campaign effectiveness

User Control

Users may request:

• Data correction
• Communication opt-out
• Data deletion requests
• Consent withdrawal

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